People matter to us. We are attentive, supportive and encouraging to our residents and to each other. We understand that to be compassionate we need to sometimes talk less, ask good questions and listen deeply to our residents and each other.
We don’t just talk about it – we deliver. We do what we say we will do and make care decisions in the best interests of the residents that we serve. We remain open hearted and open minded in all we do. Like our residents, we each allow ourselves to be vulnerable, honest and transparent.
We influence outcomes through our leadership. We take action. We learn by doing. We will band together when things don’t work out and treat failure as a learning experience. We will use it as an opportunity to mentor others and our team to grow to enable us to provide improved care to our residents.
We are openhearted and open-minded. We give, and foster deep respect for our residents and members of our team. We understand that everyone is different and we accommodate that in how we communicate and interact with each other. We do not judge.
Service excellence is paramount in all our actions. We will be creative and innovative. We will challenge the status quo and follow new and untraveled paths in the way we run and build our business. We aim to be visionaries in aged care; we test boundaries and don’t accept that the status quo is okay. We work towards a higher purpose of customer service towards our residents and also to each other.
If something needs to happen we know and understand that we are each empowered to take action. We recognise potential in our teams, we nurture them to do the best they can in their roles, we give them the space to find their own feet and encourage them to be the champions of change.