COVID-19 INFORMATION - Please click here for resources

Infinite Care’s Response to COVID-19

Click to read our latest communication for all Queensland homes

Click to read our latest communication for Cornubia and Ipswich

Click to read our latest communication for Toowoomba

Click to read our latest communication for South Australia

Click to read our latest communication for Cairns

Through the use of technology we are still encouraging ongoing family and friend contact via phone, video calls and email to ensure you can stay closely connected to residents. To book a video call you can use this link or our online messaging system ‘Message Your Loved One’ is another option that can be utilised at any time.

We also encourage everyone to consider getting a flu vaccination as the Government has issued a directive that any individual that has not been vaccinated by 1 May 2020 will not be able to visit any Australian residential aged care facility.

COVID-19: Frequently Asked Questions

The Covid-19 virus continues to circulate in the community. In the event of an outbreak at one of our facilities – our residents and staff are particularly vulnerable.

The following information will assist you to understand the measures we are taking to prevent an outbreak, and the part you can play in reducing the risk.

PLEASE NOTE: This information is intended for residents and the general public. All staff must refer to latest communications provided at a facility or Head Office level, or refer to their Facility Manager.

What are the early signs of Covid-19?

Symptoms can range from a mild illness to pneumonia. Most people will recover easily from Covid-19, but others may get sick very quickly.

People with the virus may experience:

  • fever
  • flu like symptoms such as coughing, sore throat, runny nose and fatigue
  • Some may also experience loss of taste and smell, headache, muscle and joint pain, nausea, diarrhea, vomiting, loss of appetite.

Click for more information

When do I need to isolate?

In order to help limit the spread of Covid-19, you must isolate yourself in the following circumstances:

  • if you experience symptoms of Covid-19
  • If you have been in close contact with a confirmed case of Covid-19. If this is the case, you must isolate yourself for 14 days from the date of last contact with the confirmed case
  • If you have travelled from overseas, or from a known ‘hotspot’.

Click for more information on current hotspots (including states considered to be hotspots)

Who is considered a close contact to someone with Covid-19?

For Covid-19, a close contact is anyone who was within 6 feet of an infected person for at least 15 minutes. An infected person can spread Covid-19 starting 48 hours (or 2 days) before the person had any symptoms or tested positive for the virus.

Am I still considered a close contact if I was wearing a mask?

Yes, you are still considered a close contact even if you were wearing a mask while you were around someone with Covid-19. Masks are meant to protect other people in case you are infected, and not to protect you from becoming infected.

What measures can I take to prevent the spread of Covid-19?

Physical contact: Avoid physical contact with others including, handshakes, kissing, hugging etc. Keep a safe social distance of 1.5m between yourself and others.

Hand washing: Hand wash regularly with soap and water.

Personal Protective Equipment (PPE): All staff in our facilities are now required to wear PPE whilst on shift. Any visitor entering one of our facilities MUST also wear either a disposable or reusable face mask at all times. Please adhere to the following steps when using a face mask to ensure effective use:

  • wash or sanitise your hands before putting it on or taking it off
  • make sure the mask covers your nose and mouth and fits snugly under your chin, over the bridge of your nose and against the sides of your face
  • do not touch the front of your mask while wearing or removing it
  • do not allow the mask to hang around your neck or under your nose
  • do not reuse single use masks; wash and dry reusable masks after use and store in a clean dry place.

Hand sanitiser: Please use the hand sanitiser available throughout our facilities, as well as hand washing stations.

What if a resident develops symptoms of Covid-19?

If a resident becomes unwell with symptoms of Covid-19 or influenza, they will be isolated in their room. GP and staff will continue to provide care and support to the residents while they are isolated.

During that time, visitors will only be permitted to see the affected resident in exceptional circumstances and under VERY strict conditions for the safety of the community. In the event that a resident or staff member tests positive to Covid-19, Infinite Care will implement outbreak measures and all visitation will cease, until further notice.

If a resident tests positive to Covid-19, they will be transferred to hospital. Our team will provide regular updates in the event of an outbreak. Please contact the Facility Manager to discuss your individual circumstances.

What can I expect when visiting an Infinite Care facility?

As mandated by government authorities, the following measures have been implemented for any permitted visitors (pending current visitation status at each facility – please read our latest communications above for current status):

  • for those facilities currently allowing visitation visits must take place between the hours of 10 am and 4 pm
  • visitors must present for non-invasive temperature, travel history and symptom checking measures on entry and complete the register including the details of who you are visiting. Any person presenting with a temperature over 37.5 will be unable to enter the facility.
  • you may be required to utilise a disposable face mask (surgical grade) or other PPE at certain times
  • The nature of visitation can change quickly and in most instances is currently a maximum of 2 visitors per resident
  • visits must take place in the resident’s room, outdoors, or in other areas designated by the Facility Manager
  • visitors must practice social distancing (1.5m distance between visitors and residents)
  • you must perform hand hygiene before entering and after leaving a resident’s room
  • all visitors must be able to present evidence of their current season flu vaccination status
  • please refrain from any physical contact such as hugging, kissing or shaking hands
  • Any person who has recently returned from overseas or a known Covid-19 hotspot (this includes Australian states considered to be hotspots), or who has been in contact with a known Covid-19 case WILL NOT BE PERMITTED TO ENTER
  • Additional visitation on compassionate grounds can be allowed and we suggest that you discuss this with the Facility Manager.

What extra measures are Infinite Care taking to ensure the safety of residents, staff, patients and visitors?

Cleaning: Extra cleaning is occurring of frequently touched surfaces regularly, such as door handles, railing, mobile phones, keyboards, remote controls, taps, tables, and benches.

What are Infinite Care’s reporting obligations?

Infinite Care will follow our obligations to report to the Public Health Unit in the event we have confirmed or suspected cases of Covid-19. We will liaise with the Public Health Unit daily and continue to provide regular updates.

We thank you all for your ongoing understanding, cooperation and support!

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