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Testimonials

Read what people are saying about Infinite Care…..

“In August 2019, my 91-year-old mother arrived at Caravonica Waters for a period of four weeks respite. This was her first experience at Caravonica Waters but I had visited the facility previously and had been impressed (and reassured) with both the professional and caring attitudes and philosophy of the staff I encountered at that visit.

Mum had been very sick for the month of July 2019 so I was particularly anxious about this admission. Her health and mobility had declined a lot over that month and I was quite unsure how things would go. I had a couple of previously arranged engagements, one being out of Cairns, however I realized that as I was quite stressed myself and also in need of some ‘respite’, it was important that this admission go ahead.

I was able to stay in Cairns for a couple of days initially to make sure Mum had ‘settled in’ and even in those couple of days, I was reassured at how well she had indeed ‘settled in’. I could see that the staff at Caravonica Waters were already bonding with her and had taken steps to ensure her safety and comfort. A pressure-reducing mattress was provided and was very comfortable and a sensor mat was placed on the floor to alert staff to attend promptly if she attempted to mobilise on her own. So I left Cairns feeling pretty confident all would be well, although as I am sure all other carers know, the underlying anxiety never goes away!!

On my return to Cairns, I was truly amazed at the improvement in my mother’s well-being and mobility. I felt this had a lot to do with my mother’s resilience but I was keenly aware that good care was also needed to monitor and encourage this improvement safely. Mum was still very unsteady on her feet and was requiring a lot of assistance with daily living skills.

I found the rooms to be of a good size and in particular, I was pretty impressed with the layout of the bathroom. There was enough room for the use of assistance aids if required (which although initially needed, were not now) but not that big so the distance between the toilet and the hand basin was manageable for someone like Mum with stability issues.

For the latter part of the respite period, I was back in Cairns so able to visit Mum to assist with some meals, I felt the range of food, and the menu was very good, appreciating the many variants involved in trying to cater in such a big facility with a big range of requirements. The ‘activities’ calendar provided a good variety of opportunities for residents to engage and were mindfully presented.

All the staff that I encountered were very professional and helpful and addressed any day-to-day concerns that I had as quickly as they could. The facility itself is very well presented with a good design of rooms and gardens promoting a peaceful setting.

I would confidently recommend anyone to consider Caravonica Waters for their loved ones requiring either a respite period or permanent residency.”

DarleneCaravonica Waters
“We cannot thank you enough for all the care you have shown Stewart and ourselves. Our time with you has truly been an extension of our family and we are a little sad to say farewell.

From the very first day we arrived, we have only been met with genuine care and professionalism. You are all certainly the right fit for the job and should be commended for your efforts. It’s been so reassuring to see Stewart content and at ease whenever we visit. We know he has become a familiar figure walking the corridors and it’s been lovely to see every staff member greet him by name. It is obvious you genuinely care for your residents.

We have been cheered to learn of your efforts to engage Stewart in group events and provide individual activities that suit his interest. We know you have made that extra effort to help Stewart settle into the home. We also know he has kept you on your toes and required many eyes to keep him safe. We thank every staff member for their personal service to Stewart. Our deepest gratitude.”

Christine and MinaKlemzig
“Walking into Caravonica Waters, you immediately notice that there is something different about this place… could it be the sparkling chandeliers or the enormous fish tanks? The beautiful prints that line the corridors or the smell of coffee and muffins coming from the café at the front? I now know what it is. It’s the people there. Cliché? No. The atmosphere is relaxed and comfortable, clean and fresh and the staff are smiling. Not in a freaky ‘gotta be nice today’ way, but genuinely, as if they are sincerely pleased to be there.

When I first went into Caravonica Waters I was a mess. My father had died suddenly and I was immediately responsible for my mother who was not only grieving, but had dementia. I felt so alone and overwhelmed. I organized the funeral, packed her belongings and my 8 year old daughter and I flew her up on a plane to my house here in Cairns. It really was a living nightmare. Mum didn’t want to be here, she just wanted to go home and she couldn’t understand what was happening around her.

After a few weeks of watching Mum  on an emotional rollercoaster ranging from raging at me to bawling uncontrollably, listening to her prowl around the house at night opening and shutting cupboards and muttering to herself, physically having to restrain her from getting in her car to drive home and having my husband and daughter hiding in their rooms to avoid her, I realized I had to do something.

In my mind, aged care was synonymous with being locked in, being locked up, having your freedoms taken away, losing your sense of peace and individuality and being surrounded by exhausted and frustrated care workers. I walked into Caravonica Waters and was shown the greatest kindness,  warmth and understanding from the lady there, that I promptly burst into tears. An hour later, I was still there crying on her shoulder, whilst she reassured me that I was not alone. And I haven’t been alone since.

Caravonica Waters is not simply a new, fresh, clean place for the aged. It has heart and compassion. There is a sign there which says “The residents don’t live in our workplace, we work in their home” and this is reflected in the staff who work there, in their gentle smiles and friendly welcomes, in their respect and deference to the residents and visitors.

My Mum calls it her Hotel and has redecorated her room to her own taste, everything from the outdoor setting on her private patio to her cosy armchair with cushions. My family loves visiting there. There’s multiple outdoor areas where we chillax and we can even bring our puppy to visit. My daughter insists that she will stay there when she is older, loving the chandeliers, the sewing room, the games, books and puzzles in all the ‘play’ rooms. She’s still looking for the ‘massage room’ (there’s not one, although there is a hairdressing salon there!).

All I can say is thank you so much from the bottom of my heart. My Mum loves her ‘Hotel’ and has settled in incredibly well. Thank you again.”

Sharon AdamsCaravonica Waters
“I love being here, it’s my home.”
Denise McCarthyEdmonton Gardens
“I love being here with my friends.”
Ivy CaoEdmonton Gardens
“I enjoy living here very much and I am happy to be here.”
Jeanette NobleEdmonton Gardens
“It’s like living in a resort and it feels like my family at night because everyone says goodnight to each other.”
Claire MorrisonEdmonton Gardens
“Across the spectrum of employees at Infinite Care, Mum has always been treated with respect, thoughtful and courteous care. The friendly and professional attitude of all employees at Caravonica Waters has made our experience and interactions easy, and reassured us that Mum will be well cared for in our absence.

The quality of care is matched by the attention to detail that has created a modern and comfortable living space. The rooms are tastefully decorated, spacious and always clean. Most rooms have easy access to lovely tropical gardens. Some form of entertainment, exercise , activity or games is available on a regular  basis  as is reflected in the monthly program. There is a reasonable variety and quantity of food to suit most tastes. Food is freshly prepared on site. A visiting Hairdresser is a bonus for residents as is the convenience of having an on-site Café that is open to the public.

Mum has enjoyed her time in Caravonica Waters. She is always pleased to take a holiday with the happy and caring people she meets there. She comes home after respite care, full of stories and happy encounters. We are confident that when Mum enters into care at Caravonica Waters, she will be in a safe and caring environment where her individual needs are addressed. We have always found the staff to be easy to deal with and they take an active interest in Mum from the time she enters the building until we pick her up.”

Sharren WongCaravonica Waters
“My Mum has been in Edge Hill Orchards for about a month now and I can’t believe the change in her demeanour.  She has really come alive.  I don’t know if it is the lovely surroundings, the pleasant and caring staff, or the great food, but she seems a different person.  I love the fact that we can pay a small amount and join her for meals and she really appreciates our company at meal times.  I really can’t find anything to fault with the service we are getting from Infinite Care and couldn’t recommend it higher.
Ross ContarinoEdge Hill Orchards
“I am very happy living here at Klemzig I have made many friends and enjoy chatting with them daily. I came to Klemzig for respite care with all intention to return home, but everyone here is so nice and I decided to make it my home.”
Patricia HehirKlemzig Residential Care
“I love watching the reaction from the residents when the staff greet them all by their first name and know exactly what tea, coffee and dietary requirements each of them has. I really love coming to work and being part of the residents lives, it is an absolute honour! I’m also so proud to be part of Infinite and know I am able to make a difference to the people who live here or are here for respite.”
Shelley Beaumont, Head ChefEdge Hill Orchards
“I wanted to join aged care to make a difference due to my mother’s bad experience in a NSW Aged Care home prior to her passing. On an extended trip around Australia, we stopped in Cairns as part of our trip and immediately fell in love with the climate, people, culture and environment here and made it our home. Whilst deciding what work I could do, one of the first companies I found that aligned with my values and beliefs was Infinite Care. The first impression of the beautiful facilities and progressive management style was memorable, and thanks to my Facility Manager, now I enjoy the best job I have ever had.”
Peter LeesEdge Hill Orchards
“I have been living at Klemzig for three years and enjoy it very much. All the staff are very helpful and I have made some very nice friends. I love to be involved in all activities. Some of my favourites are playing bingo, attending exercises, coming to concerts and going out every Thursday to the beach or other places. I like sitting with my friends in the afternoon and chatting and having fun together.

My Greek culture is very important to me and I like when it’s happy hour and the lifestyle team put the Zorba music on and dance. It makes me so happy as it brings back a lot of memories. I like to tell them they did good! I also enjoy when Father Nick from the Greek Orthodox church comes and visits all the Greeks every month for a prayer and so we can receive the communion. It’s great to know the home supports all our religious goals. The last thing I would like to say is, I really like my room and I feel very happy here, it’s like we are all one big happy family.”

Anna MouhalousKlemzig
“Amazing wonderful caring people. My loving husband passed away after 3 very hard years recently and I cannot tell you the love that surrounded me and my family. This will stay with me. I have no hesitation in saying 100% top care. Thank you to all to the wonderful carers.”
Margaret GriffithsChristies Beach
“Infinite Care Cornubia is a wonderful home to have your loved one cared for, as I did for my hubby. He was in respite and is going back later in the year for 3 weeks again. I can’t speak highly enough of the care and staff, as the quality of service and surroundings is five star.”
Carol StentInfinite Care Cornubia
” What a wonderful Aged Care home wide hallways opening onto comfortable lounge areas large airy rooms great food fantastic staff my Mum could not be happier.”
Diane PiwinskiInfinite Care Cornubia
“We couldn’t be happier with the care and attention Mum is receiving from the amazing staff at Cornubia! The meals are incredible and beautifully presented. We only live a 4-minute drive away and are so grateful we got Mum into this facility…and her being their first resident no less. A big huge thank you to everyone involved.”
Greer and HillaryInfinite Care Cornubia
“My wife and I live as residents at Edmonton Gardens. This place is first class in every way. You could not get anything better anywhere you were to look.”
Vincent and Denis McCarthyEdmonton Gardens
“I’m very happy here at Klemzig and I enjoy when my partner June visits me. She is also a volunteer and helps the lifestyle team. When the weather is nice she takes me outside for walk in my wheelchair. I really love spending time in the outdoors.

My favourite activities are playing cards, bingo and attending concerts. On Thursdays I like going for a scenic drive. Sonny the driver will often drive through the Norwood area which brings back a lot of happy childhood memories for me.

I feel very comfortable living here at Klemzig. My mother, Alice, lived here many years ago and I would visit her often. After she passed away they named Alice Wing after her. I feel very honoured and like to look at the picture of her by the nurses station in Alice Wing. I like when the staff talk to me about my mum, it makes me feel very proud.”

Max SeagrimInfinite Care Klemzig
“I know that my Mum is being well cared for. She loves to share stories about her life and her family and thanks to Tony and all the staff at Mount Lofty for listening to her and meeting her needs so well”.
LynetteInfinite Care Mount Lofty
“Thanks to Tony and the staff at Mount Lofty. You take such great care of my Mum and she loves her new home.”
BruceInfinite Care Mount Lofty
I like coming to activities and my favourites are bingo and playing cards. I use to enjoy the beach drives. Driving haven’t been agreeing with me these days, but I do miss them.

I like to sit in the dining room in the afternoon after activities are finished and chat to the boys. We have lots fun and it makes my day enjoyable.

I’m happy at Klemzig and I’ve made lots of friends. All the staff treat me very well.

Overall I’m very happy here and I wouldn’t want to live anywhere else if I’m unable to live at home.

LeoKlemzig Residential Care
“For starters, I cannot thank you enough for firstly welcoming us with open arms and making my family feel comfortable from the start, and secondly for taking Dad in. As you can imagine, placing your loved one in a nursing home is never easy.

Now I would like to thank your wonderful staff, from the nurses, kitchen staff, cleaners, laundry staff and the beautiful loving carers who just looked after dad so well right from the start, until the end of his journey. They always made him smile, and made my family feel at ease when we had to leave.

I’m sure Dad also made them laugh at times with his cheeky ways, and kept them on their toes!

The support from your whole team is to be commended and I hope you pass this onto them, some of your staff I got quite friendly with and will miss their smiley faces.

Dad was laid to rest yesterday. We celebrated  his life and I’m sure he would have been very chuffed with his service.

I thank you again and appreciate everything all staff did for my Dad.”

Janice BynoeChurchill Retreat
“I am very happy at Klemzig. Everybody is so friendly and kind to me and I’ve made some very special friends. I love being around people but also really love my room and enjoy spending time in there when I want some quiet time. I love looking outside my window at the beautiful garden and watching all the staff arrive or leave to go home. If they see me looking their way they say hello to me.”
Gloria ConnollyKlemzig
“I provided an hour’s entertainment recently at your Klemzig facility. A warm spirit between residents and Lifestyle staff was immediately evident and I was impressed with the high level of care provided during my visit. I visit dozens of aged care facilities in the Adelaide metro area each year and, sadly, not all are up this high standard. Well done to Pat and her assistants. They’re doing a great job.”
Brian, EntertainerKlemzig
“We take this opportunity to thank all the nursing staff, carers, kitchen staff, laundry and and everyone connected with caring for Dad and keeping him safe and happy. We know what it takes to keep our loved ones safe and respected.

A big thank you to Pat from lifestyle, who must work relentlessly throughout the year to try and keep the residents happy and busy. She does such a marvelous job bringing all the entertainment into the home.

Last but not least, a great big thank you to all the carers, who work relentlessly to keep Dad’s personal hygiene up to our expectations, and always work with us when we have a request. We appreciate very much what you all do. 

Lee & NicoleKlemzig
“I am very happy at Klemzig. I enjoy spending time in my room watching old movies on my laptop like ‘Dad’s Army’ and keeping updated with my banking so I regularly go online to do so.

I love it when my wife Claire comes to visit. On nice days we go outside together to sit in the sunshine. I also enjoy many of the lifestyle activities, like music and movement, concerts and the beach drives. I also enjoy a chat with the staff and other residents.

I miss tinkering around in my old workshop but I’m happy at Klemzig and have a great relationship with the staff. 

BillKlemzig
“I was so happy that Infinite Care offered me a job after my placement. I love aged care and I really like my work. The residents are so special and I like to listen to them. It is a very rewarding job where every day is different. Maybe one day I will do nursing studies, but right now I’m so happy as a Carer. ”
ArayaInfinite Care, Klemzig
“My Dad loves all the outings at Kelmzig and he really enjoys the quiz shows. He has made a lot of good friends and the staff are just marvellous.”
Debbie
“I love being here at Hahndorf and being with my friends. I wouldn’t change it.”
Laurane
“I started working at Klemzig in 1985 and have seen many changes in that time. I love working here and I still see many of my friends from when I first started.”
LindeeInfinite Care
“We would like to start by firstly thanking Pat, Kat, the residents and Infinite Care for not only an excellent opportunity but an unforgettable experience. We’ve enjoyed the welcoming community and the positive environment created by the staff and residents at Klemzig. The activities were really fun to partake and help in. We also learnt a lot from this experience by engaging and listening to the resident’s stories. This gave us an insight into their journey and their lives. This experience has ultimately been very rewarding, as helping the less fortunate gave us great happiness. We would once again like to thank Pat and the team for an incredible learning experience.”
Luca, Udayvir, Adam and LukeRostrevor College students
“My Dad became a resident at Klemzig in September last year and while it took him a while to settle in, he now loves it. He goes on bus trips, gets his hair cut and he has made some good friends as well. The food is good and he has gained weight since being there. I have not seen him this good in a few years. The staff are lovely, friendly people and they always make visitors feel welcome. Most of all he hasn’t had to worry about anything as it is all done for him. It’s brought such peace of mind for the family.”
Debbie
” Our Father was in the final stages of Motor Neurone Disease (MND) and we were in search of a suitable facility that could provide him with the level of care and resources that he required to make his final stage of life bearable, and allow him to experience the dignity and respect that he deserved. We also wanted a facility that could provide our Father with qualified and trained nursing staff, access to an on call Medical Practitioner 24hrs a day, open daily communication in regards to the progression of his health and any other concerns, staff that would treat our Father with kindness, compassion, dignity and respect at all times and a warm friendly home-like environment that welcomed our Family at any time of the day or night. The medical care he received at Churchill Retreat by the nursing staff and Doctors was exceptional. All staff were very compassionate towards our Family during my Fathers stay and also after his death. Our Family would like to express our utmost appreciation to all staff at the Churchill Retreat that ensured our Fathers last days were spent in a peaceful and loving environment.”
Sue
“Infinite Care were there for us when my father needed help the most. We made the choice to change to Infinite Care after being shown through Churchill Retreat. I immediately noticed the cleanliness and the fresh smell of eucalyptus! The staff were smiling and the residents were happy too. Churchill provides lovely rooms and outdoor areas, pet rabbits and birds, excellent meals, entertainment, activities and outings for the residents. They always do their best medically and holistically for residents and their professionalism cannot be faulted. I loved the family Christmas party and was blown away at your staff’s kindness in giving each resident a lovely gift as well as providing a beautiful three course meal for all. I am truly grateful for all your help with my Dad who has FT Dementia and other medical conditions and I know his now quality of life would not have been possible without your assistance. It was certainly a distressing time changing aged care facilities, but Infinite Care staff made it so much easier for all of us and we all thank you. I cannot recommend Infinite Care highly enough to my friends with ill and ageing parents. My Dad now feels happy and safe, and is very well looked after.”
” I remember over a year ago now, walking into the Infinite Aged Care Churchill Retreat facility. We were shown around by a person who obviously cared about the place and the people and was enthusiastic about the future plans for the facility. Walking in there had the same feeling as when you walk into an “open for inspection” viewing of a house and just know that the house belongs to you. You have to have it, you have to be there! This is what happened to us when my partner & I were searching for the “right” place for my chronically ill father and for my mother who could no longer live alone in her own home. I knew instantly this was going to be their new home. And what an incredible “find” it has been! Unfortunately my Father passed after 12 days in the care of the most wonderful caring nursing and other aged care staff. They couldn’t have done any more to make my fathers last days more comfortable. I will never forget the support shown to me and my family by the staff they were so kind and caring. Mum has been there for over a year now and I haven’t seen her smile and laugh so much in a long time. She has made some wonderful friends. Mum participates in, and loves the daily activities organised by the staff. We actually plan our visiting times around the activities because she wants so much to be involved in them! The every day worry about how Mum was coping in her own home has gone. Our family has seen first hand how much the Churchill Retreat truly cares for people.”
Sue
“Infinite Care were there for us when my father needed help the most. We made the choice to change to Infinite Care after being shown through Churchill Retreat. I immediately noticed the cleanliness and the fresh smell of eucalyptus! The staff were smiling and the residents were happy too. Churchill provides lovely rooms and outdoor areas, pet rabbits and birds, excellent meals, entertainment, activities and outings for the residents. They always do their best medically and holistically for residents and their professionalism cannot be faulted. I loved the family Christmas party and was blown away at your staff’s kindness in giving each resident a lovely gift as well as providing a beautiful three course meal for all. I am truly grateful for all your help with my Dad who has FT Dementia and other medical conditions and I know his now quality of life would not have been possible without your assistance. It was certainly a distressing time changing aged care facilities, but Infinite Care staff made it so much easier for all of us and we all thank you. I cannot recommend Infinite Care highly enough to my friends with ill and ageing parents. My Dad now feels happy and safe, and is very well looked after.”
“In November 2017 Motor Neurone Disease cruelly took our Fathers life. Our Mother was no longer able to care for herself in the family home.  So our search for a suitable aged care facility for Mum began. Our visits to view some other facilities left us feeling very despondent as we had our own criteria in mind and none of these seemed to suffice until we visited the Infinite Churchill Retreat. On arrival we were very impressed with the manicured gardens and the lovely standard roses leading to the front entrance of the facility.  We entered the facility and were greeted with friendly smiles of the reception staff and as they say “the rest is history.”

Since our Mum has been a resident at the Churchill Retreat her life has changed for the better.  She is a much happier person and has a new positive perspective of life. I can’t stress this enough. The social interaction with other residents during the daily activities, outings, visits from people from other Infinite facilities, organised and provided by the Lifestyle staff are an absolute daily highlight for our Mum.  These activities often take place in a large airy activity room or outside in the beautiful roofed patio area with lovely gardens. The family was invited to the Christmas Party this year which was held in the patio area and it was a very enjoyable experience for everyone. Mum looks forward to her daily tasty meals in the beautifully decorated dinning room.  It’s more than a dining experience it’s the social aspect that she likes, some share their life stories with Mum over a meal. Mum loves the beautiful decor that is evident throughout the facility and her room is no exception.  We were able to bring in some of her own furniture and personal effects such as pictures for the wall.  To her it is her refuge when she wants some down time. Mum’s room has reverse cycle air conditioning.  She is able to watch her favourite programs on her modern TV, listen to the radio or sit outside in her little courtyard garden. As a gift  the Family gave Mum a birdbath which attracts the birds in her little garden. Mum is a very private person and the ensuite bathroom in her room is very important to her.  At the moment she is able to have her independence but it comforts her knowing that there are safety rails and a buzzer alert in the bathroom should she ever need help from the carers’. Our Mum always has always taken pride in her appearance and to have access to an in house hairdressing salon was beyond belief.  Every week she loves having her hair washed, cut and styled by a very lovely, patient hairdresser.  She often has her nails painted by the carers!  She is in her element! When we visit Mum she is always dressed in clean and nicely ironed clothes.  All her clothes are clearly labelled by the lovely laundry ladies who often stop in for a chat with Mum when they pick up her laundry. Mum can’t speak highly enough of the staff.  They are always friendly, patient, willing to lend a kind ear and some are even entertaining!  She likes that.  My Father had only recently died from MND a couple of weeks before Mum became a resident and the staff were very mindful of that. That kind ear was often offered to Mum then, and for that the Family are truly grateful. I will be quite honest, and say that our Mum was very apprehensive about becoming a aged care resident anywhere.  Since Mum has been at the Churchill Retreat she has blossomed, and her fears have disappeared.  Mum is so happy, we can tell……. she smiles! Mum has made many new friends and now tries to make new comers feel welcome and included. When we visit Mum we are always made to feel welcome, often stopping to chat with the other residents or staff as we make our way to Mum’s room.  Mum looks forwards to visits from the Family and often the topic of conversation is about her daily activities provided by the lovely Lifestyle staff. The Family are so grateful and relieved that we have found the Churchill Retreat. We can rest easy knowing that our Mum is a resident in a very safe, happy and caring aged care facility.”

Sue
“I attend the Quality Assurance Meetings the management conducts each month. We are aiming towards continuous improvement, ensuring quality for the residents. The aim of Management is resident satisfaction. We have an official Social Worker available as an advocate, and this is most beneficial, as some residents are unable to speak out by themselves – and this helps residents to maintain the desired understanding, confidence and self-esteem.”
“Christies Beach Residential Care is a great place for the elderly. Our mother is very well cared for, the staff are great and the centre clean. Our mum is in the Lavender secure unit and we are very happy to have found a home that she is happy in and we are happy with.”
“My name is Bruce and I am a resident at Christies Beach. I have been here for 4 years. It is a pleasure to be in this comfortable nursing home where everybody is treated the same and we are given excellent care. There is always something to do and many activities to enjoy.”
Bruce
“My name is Jackie and I am a volunteer at Christies Beach. I have been here over 12 months. I assist with games, quizzes, reminisce, massages and more. It is great being here and to see the pleasure on the residents faces when doing activities. I hope I will be here for a long time to come.”
Jackie
 

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