Read what people are saying about Infinite Care…..
Grandpa has also always been quite shy and we find that the staff at Infinite go out of their way to make sure he is included in activities. We are often surprised to find him sitting with other residents, which we find so heart-warming. He never said he was happy at the other place, but at any time we ask if he is happy now he says, “bloody oath I am!” It is so evident that the nursing staff do not just view their role as a carer getting through a shift, they treat all of their residents with the respect, dignity and care they deserve. I often say to my family and friends that it is like the staff don’t view their patients as ‘people with Dementia’, but just ‘people’ with wants, needs and hobbies like the rest of us, that they ardently seek to fulfil and encourage. We are truly blown away and are so glad we found Infinite Care Mount Lofty for Grandpa. He is a special man, and he deserves the special care he gets there.”
I feel it is important to acknowledge excellence in work. For these staff, I see that their job is more than ‘just a job’. They have a purpose and enthusiasm in their work which is the engagement piece a lot of companies struggle to find in employees. It is what makes good ‘culture’ in the work environment and flows through to the services you provide.”
I want the carers to know my thanks is full and abundant, I can never say enough.”
The facility is in such a lovely setting, with beautiful gardens and windows so residents can see the beauty outside when they cannot go outside.
Best wishes and blessings on all staff and carers.”
If it weren’t for all the wonderful staff at Edmonton Gardens the first few weeks would have been traumatic for myself and family members, almost every time we would leave mum we would be upset not knowing whether we had made the right decision for our active mum, but there was always someone there to pick up the pieces and reassure us she would be fine and kept occupied, she has settled in really well and thinks her new home is lovely and clean with caring staff that look after her. Our family is always made to feel welcome when visiting and staff will help wherever they can.
They were very accommodating to mums hobbies, in particular making homemade pasta which we still do every month so she doesn’t forget her wonderful recipes. Mum is very social now with a great group of new friends.
Thank you to the tireless Staff at Infin8 Care Edmonton Gardens for making the process a lot easier for our family.”
Here, the workplace environment is very fair, motivational and well organised. Management always provides opportunities for employees to learn and grow. All my co-workers are cooperative, friendly and caring to each other. I am very thankful to Infinite Care for making me part of the team.“
Her explanation of the complexity of the condition was clear and concise, and her manner encouraging.
My partner Richard is a resident at the Hahndorf facility where I am so happy with the attitude of all staff members towards the residents and their relatives. They have managed the difficulties of the recent visitation restrictions so capably, and without any panic. The excellent results are well-deserved.
The restrictions were very, very difficult for Richard as he is profoundly deaf, and I was unable to communicate with him except by letter. I wrote short notes in printed form, enclosed newspaper cuttings I thought were short and clear enough to hold his limited attention span, and included some very good cards which were photographs of zoo animals.
Usual means of communication, particularly by FaceTime etc are meaningless to him, which is a pity. And the phone is also out of the question. Hard as it was for both of us, he seems to have survived the visitation deprivations quite well – another big tick for all staff of course!
Again thank you for the webinar – I am now reading the book which is also informative and helpful, with lots of recognisable events!”
Dad is unable to set up such technology due to declined dexterity in his hands, so the service has been outstanding to enable him to contact interstate family visually. The visual aid is important for stimulation increasing dads wellbeing on many levels, including culturally. Liam, your Connection Coordinator, has shown outstanding patience and kindness throughout the process and importantly has ensured dad is positioned comfortably during the meetings.
I sincerely hope this service continues as an ongoing method to connect and lift the spirits of residents including my dad Pat Whop.”
“I live 130 km away, and I haven’t been to visit for a few months… I am so thrilled that I can see Mum’s face, and that she sees mine.
After we video called on Mother’s Day, Mum phoned me to ask – how did we do that?? Does it cost a lot? Who paid for it? I said no it didn’t cost much, and that Infinite Care paid for it. Mum was blown away and loved that she was able to see her granddaughter as well.
I feel that Mum feels a little closer to her loved ones as we talk together, and the vision is an extra excitement.
I very much like the fact that I can see Mum, and see that she is looking well. The smile on her face was very reassuring of her physical and mental wellbeing. I think she is also reassured to see our faces and know that we are healthy and happy too.
I was very surprised, as Mum would never be able to use this technology by herself. And I would definitely love to use this service after social distancing finishes, due to the many kms I live away from Toowoomba.
My heart is very grateful of the efforts and time given of Jaimee and the Mt Lofty team for providing this extra special service, which adds quality of life for my Mum. That is important to me. She must always feel she is not far away from family, or just a “phone call away”.
I live in Sydney and have only been able to speak to Mum by phone until now. The FaceTime system has meant that we can now see each other and Mum can see her grandsons, son in law and the dog! We also see and talk about things Mum wants to show us and we can book a time to speak that is part of our schedule; and we don’t feel bad asking staff to find Mum when we ring unannounced.
We really hope that this will continue. Mum has been much brighter since this started and we are all loving the greater contact with her. It has also been good to interact with the Klemzig team who deliver this service. Megan has been incredibly helpful and has made us feel a part of the activities with photos of Mum getting involved.
Congratulations on a great initiative!”
My queries and concerns were answered and my needs handled with care, and extreme tact. Nothing was too hard and every task achieved easily.
You have a great team here. Congratulations to one and all for the fantastic work you do, with smiles on your faces.
Again my thanks.”
Your Connection Coordinator is doing an excellent job and our call with Dad last Sunday for mum on Mother’s Day was the best! Dad clearly responds and relates well to Jaimee and the call was really good. His character, as we know it, shone through and he was really quite surprisingly conversant at times. We can’t wait for tomorrow’s call.
Thank you .”
They are working tirelessly, ensuring the health and stability of our most vulnerable citizens in care across the country.
Particularly now, when due to the lockdowns we cannot visit our loved ones, they are stepping up finding ways to keep them healthy, connected and entertained.
So, here is a big shout out to all those nurses and carers who are going the extra mile for their elderly residents, especially the ones looking after my mum in Edge Hill Orchards.”
Mum had been very sick for the month of July 2019 so I was particularly anxious about this admission. Her health and mobility had declined a lot over that month and I was quite unsure how things would go. I had a couple of previously arranged engagements, one being out of Cairns, however I realized that as I was quite stressed myself and also in need of some ‘respite’, it was important that this admission go ahead.
I was able to stay in Cairns for a couple of days initially to make sure Mum had ‘settled in’ and even in those couple of days, I was reassured at how well she had indeed ‘settled in’. I could see that the staff at Caravonica Waters were already bonding with her and had taken steps to ensure her safety and comfort. A pressure-reducing mattress was provided and was very comfortable and a sensor mat was placed on the floor to alert staff to attend promptly if she attempted to mobilise on her own. So I left Cairns feeling pretty confident all would be well, although as I am sure all other carers know, the underlying anxiety never goes away!!
On my return to Cairns, I was truly amazed at the improvement in my mother’s well-being and mobility. I felt this had a lot to do with my mother’s resilience but I was keenly aware that good care was also needed to monitor and encourage this improvement safely. Mum was still very unsteady on her feet and was requiring a lot of assistance with daily living skills.
I found the rooms to be of a good size and in particular, I was pretty impressed with the layout of the bathroom. There was enough room for the use of assistance aids if required (which although initially needed, were not now) but not that big so the distance between the toilet and the hand basin was manageable for someone like Mum with stability issues.
For the latter part of the respite period, I was back in Cairns so able to visit Mum to assist with some meals, I felt the range of food, and the menu was very good, appreciating the many variants involved in trying to cater in such a big facility with a big range of requirements. The ‘activities’ calendar provided a good variety of opportunities for residents to engage and were mindfully presented.
All the staff that I encountered were very professional and helpful and addressed any day-to-day concerns that I had as quickly as they could. The facility itself is very well presented with a good design of rooms and gardens promoting a peaceful setting.
I would confidently recommend anyone to consider Caravonica Waters for their loved ones requiring either a respite period or permanent residency.”
From the very first day we arrived, we have only been met with genuine care and professionalism. You are all certainly the right fit for the job and should be commended for your efforts. It’s been so reassuring to see Stewart content and at ease whenever we visit. We know he has become a familiar figure walking the corridors and it’s been lovely to see every staff member greet him by name. It is obvious you genuinely care for your residents.
We have been cheered to learn of your efforts to engage Stewart in group events and provide individual activities that suit his interest. We know you have made that extra effort to help Stewart settle into the home. We also know he has kept you on your toes and required many eyes to keep him safe. We thank every staff member for their personal service to Stewart. Our deepest gratitude.”
In my case, my mother who barely understands how to turn on the television, has meant that through you we can now connect with her on a regular basis.
You make it so easy and without fuss.
Keep up the great work.“
In particular Megan has been wonderful with making the time to allow Dad to connect with us and being proactive with arranging FaceTime chats with us in these challenging times, with lack of physical visits with Dad due to COVID-19.
Megan is always positive and cheerful when she assists us with talking to Dad and lets us know that he really enjoys the chats and that it is good for him. The photos and feedback Megan sends about Dad is really appreciated.
Megan displays a passion for what she does and she is certainly very good at it.”
The quality of care is matched by the attention to detail that has created a modern and comfortable living space. The rooms are tastefully decorated, spacious and always clean. Most rooms have easy access to lovely tropical gardens. Some form of entertainment, exercise , activity or games is available on a regular basis as is reflected in the monthly program. There is a reasonable variety and quantity of food to suit most tastes. Food is freshly prepared on site. A visiting Hairdresser is a bonus for residents as is the convenience of having an on-site Café that is open to the public.
Mum has enjoyed her time in Caravonica Waters. She is always pleased to take a holiday with the happy and caring people she meets there. She comes home after respite care, full of stories and happy encounters. We are confident that when Mum enters into care at Caravonica Waters, she will be in a safe and caring environment where her individual needs are addressed. We have always found the staff to be easy to deal with and they take an active interest in Mum from the time she enters the building until we pick her up.”
Whilst deciding what work I could do, one of the first companies I found that aligned with my values and beliefs was Infinite Care. The first impression of the beautiful facilities and progressive management style was memorable, and thanks to my Facility Manager, now I enjoy the best job I have ever had.”
My Greek culture is very important to me and I like when it’s happy hour and the lifestyle team put the Zorba music on and dance. It makes me so happy as it brings back a lot of memories. I like to tell them they did good! I also enjoy when Father Nick from the Greek Orthodox church comes and visits all the Greeks every month for a prayer and so we can receive the communion. It’s great to know the home supports all our religious goals. The last thing I would like to say is, I really like my room and I feel very happy here, it’s like we are all one big happy family.”
I now know what it is. It’s the people there. Cliché? No. The atmosphere is relaxed and comfortable, clean and fresh and the staff are smiling. Not in a freaky ‘gotta be nice today’ way, but genuinely, as if they are sincerely pleased to be there.
When I first went into Caravonica Waters I was a mess. My father had died suddenly and I was immediately responsible for my mother who was not only grieving, but had dementia. I felt so alone and overwhelmed. I organized the funeral, packed her belongings and my 8 year old daughter and I flew her up on a plane to my house here in Cairns. It really was a living nightmare. Mum didn’t want to be here, she just wanted to go home and she couldn’t understand what was happening around her.
After a few weeks of watching Mum on an emotional rollercoaster ranging from raging at me to bawling uncontrollably, listening to her prowl around the house at night opening and shutting cupboards and muttering to herself, physically having to restrain her from getting in her car to drive home and having my husband and daughter hiding in their rooms to avoid her, I realized I had to do something.
In my mind, aged care was synonymous with being locked in, being locked up, having your freedoms taken away, losing your sense of peace and individuality and being surrounded by exhausted and frustrated care workers. I walked into Caravonica Waters and was shown the greatest kindness, warmth and understanding from the lady there, that I promptly burst into tears. An hour later, I was still there crying on her shoulder, whilst she reassured me that I was not alone. And I haven’t been alone since.
Caravonica Waters is not simply a new, fresh, clean place for the aged. It has heart and compassion. There is a sign there which says “The residents don’t live in our workplace, we work in their home” and this is reflected in the staff who work there, in their gentle smiles and friendly welcomes, in their respect and deference to the residents and visitors.
My Mum calls it her Hotel and has redecorated her room to her own taste, everything from the outdoor setting on her private patio to her cosy armchair with cushions. My family loves visiting there. There’s multiple outdoor areas where we chillax and we can even bring our puppy to visit. My daughter insists that she will stay there when she is older, loving the chandeliers, the sewing room, the games, books and puzzles in all the ‘play’ rooms. She’s still looking for the ‘massage room’ (there’s not one, although there is a hairdressing salon there!).
All I can say is thank you so much from the bottom of my heart. My Mum loves her ‘Hotel’ and has settled in incredibly well. Thank you again.”
My favourite activities are playing cards, bingo and attending concerts. On Thursdays I like going for a scenic drive. Sonny the driver will often drive through the Norwood area which brings back a lot of happy childhood memories for me.
I feel very comfortable living here at Klemzig. My mother, Alice, lived here many years ago and I would visit her often. After she passed away they named Alice Wing after her. I feel very honoured and like to look at the picture of her by the nurses station in Alice Wing. I like when the staff talk to me about my mum, it makes me feel very proud.”
Now I would like to thank your wonderful staff, from the nurses, kitchen staff, cleaners, laundry staff and the beautiful loving carers who just looked after dad so well right from the start, until the end of his journey. They always made him smile, and made my family feel at ease when we had to leave.
I’m sure Dad also made them laugh at times with his cheeky ways, and kept them on their toes!
The support from your whole team is to be commended and I hope you pass this onto them, some of your staff I got quite friendly with and will miss their smiley faces.
Dad was laid to rest yesterday. We celebrated his life and I’m sure he would have been very chuffed with his service.
I thank you again and appreciate everything all staff did for my Dad.”
A big thank you to Pat from lifestyle, who must work relentlessly throughout the year to try and keep the residents happy and busy. She does such a marvelous job bringing all the entertainment into the home.
Last but not least, a great big thank you to all the carers, who work relentlessly to keep Dad’s personal hygiene up to our expectations, and always work with us when we have a request. We appreciate very much what you all do.”
I love it when my wife Claire comes to visit. On nice days we go outside together to sit in the sunshine. I also enjoy many of the lifestyle activities, like music and movement, concerts and the beach drives. I also enjoy a chat with the staff and other residents.
I miss tinkering around in my old workshop but I’m happy at Klemzig and have a great relationship with the staff.”
The activities were really fun to partake and help in. We also learnt a lot from this experience by engaging and listening to the resident’s stories. This gave us an insight into their journey and their lives. This experience has ultimately been very rewarding, as helping the less fortunate gave us great happiness. We would once again like to thank Pat and the team for an incredible learning experience.”
I like to sit in the dining room in the afternoon after activities are finished and chat to the boys. We have lots fun and it makes my day enjoyable.
I’m happy at Klemzig and I’ve made lots of friends. All the staff treat me very well.
Overall I’m very happy here and I wouldn’t want to live anywhere else if I’m unable to live at home.”
Walking in there had the same feeling as when you walk into an “open for inspection” viewing of a house and just know that the house belongs to you. You have to have it, you have to be there! This is what happened to us when my partner & I were searching for the “right” place for my chronically ill father and for my mother who could no longer live alone in her own home. I knew instantly this was going to be their new home. And what an incredible “find” it has been! Unfortunately my Father passed after 12 days in the care of the most wonderful caring nursing and other aged care staff. They couldn’t have done any more to make my fathers last days more comfortable. I will never forget the support shown to me and my family by the staff they were so kind and caring. Mum has been there for over a year now and I haven’t seen her smile and laugh so much in a long time. She has made some wonderful friends. Mum participates in, and loves the daily activities organised by the staff. We actually plan our visiting times around the activities because she wants so much to be involved in them! The every day worry about how Mum was coping in her own home has gone. Our family has seen first hand how much the Churchill Retreat truly cares for people.”